Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Conflict Management Unit 1: Understanding Conflict Definition of conflict. The up side of conflict. Describe performance expectations related to conflict. Unit 2: Understanding the Conflict Management Model Using the model Dialog for a conflict conversation When to take action and address a conflict situation Unit 3: Conflict Management Case Studies Review of real world cases Analyze and evaluate the cases Unit 4: Strategies for success Creating a standard of performance Creating your own dialog Applying the model

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then you will explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Courses: Management Boot Camp Collaborative Management Managing Generations in the Workplace Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Management Boot Camp Unit 1: Fundamentals of Management How to determine, set, and communicate job expectations Linking employee behaviors to performance Describing performance expectations Increasing employee commitment and pride and evaluate performance Unit 2: Employee Engagement Motivating and engaging employees to get the job done Tools and techniques to increase employee buy-in and commitment How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3: Increasing your Success Part 1 Enhancing your ability to manage effectively In-depth analysis of the behaviors of your style Unit 4: Increasing your Success Part 2 Behaviors that inhibit your ability to manage effectively Advanced analysis of the behaviors of your management style Collaborative Management Unit 1: Principles of collaboration in management Defining principles of collaboration Emotions, self-mastery and collaboration Redirecting teams and group collaboration Conflict management and facilitation Unit 2: Relationship building Building relationships fundamentals Renegotiating failed relationships Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential Harnessing collaborative energy Responsible communication Managing collaboration for performance Unit 4: Your action plan for collaborative management Setting your management goals Identify and utilize collaborative resources Creating a collaborative management action plan Managing Generations in the Workplace Unit 1: What makes these generations different The transition from the Industrial Age to the Internet Age How society shapes us Who are the Boomers? Who are Xers? Who is Gen Y? Unit 2: Evolving standards of hard work and success Knowledge work and the value of time Time as key to profitability The focus on outcomes The problem with meetings A new type of leadership Unit 3: What motivates generations at work Monetary and non-monetary rewards Key role of the “boss” A balanced life Lateral career moves Second careers Supporting social causes Retirement reservations Unit 4: Work styles and technology Customizing work styles and processes Peak work time and place A new role for technology and work Working collaboratively Modern recruitment

Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Management in the 21st Century Unit 1: Principles of collaboration in management Defining principles of collaboration Emotions, self-mastery and collaboration Redirecting teams and group collaboration Conflict management and facilitation Unit 2: Relationship building Building relationships fundamentals Renegotiating failed relationships Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential Harnessing collaborative energy Responsible communication Managing collaboration for performance Unit 4: Your action plan for collaborative management Setting your management goals Identify and utilize collaborative resources Creating a collaborative management action plan

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Using Personality Profiles for Better Work Performance Unit 1: Understanding the DiSC Profile Getting to know the four styles of the DiSC profile Dominance Influence Steadiness Compliance Unit 2: Communicating effectively with each style Understanding preferences for communicating The most effective and influential communicators Knowing how to reach and be understood by others Insights into barriers that each style has, Clarifying detractors and enhancements for each style Unit 3: Increasing your Success Part 1 In depth analysis of the D and I behavioral styles from the DiSC profile Creating action plans for D and I styles Unit 4: Increasing your Success Part 2 Analyzing the other two behavioral styles from the DiSC profile: S and C Developing action plans for S and C styles

You as a manager are on the front lines of human resources (HR) for your organization.Upskill your knowledge about HR. Conquer one of the essential competencies for a successful manager, moving up, and contributing to the productivity of your organization. Crush it with your people. Whether you work with a small organization or a large one with HR specialists, you play a critical role in creating a positive HR environment. Know what every manager needs to know about HR. Courses in this certificate must be taken in the following order: Your Roll in HR HR Aspects of Good Leadership Optimizing Performance and Employee Success Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ Class details: Your Roll in HR Unit 1: The Role of Human Resources Concise breakdown on what HR is Overview of what HR professionals do Your role in HR as a manager Moving forward with confidence in your people management responsibilities Unit 2: Strategic HR: Human Capital and your Mission What HR outcomes you should target as a manager Developing your people goals Gaining access to cutting edge research Tapping evidence-based recommendations Boosting your human resources leadership with non-HR managerial skills. Unit 3: Onboarding The critical first few days and weeks The Onboarding process and tips Fostering peer relationships and support Establishing expectations The Onboarding outcomes and results Unit 4: Talent development and Organizational Goals Upskilling your employees Training for success Coaching for high performance Your role in employee retention Aligning your HR role with employees for organizational success HR Aspects of Good Leadership Unit 1: The Doctrine of Employment-At-Will The difference between federal & state employment-at-will laws. How at-will employment works in conjunction with the employee hiring, firing, disciplinary action & suspension process. Understanding employment-at-will violations (covenant of public policy, covenant of implied contracts, and covenant of good-faith and fair dealing). EEOC regulations that offer protection for employees in the workplace. Leadership actions that can work for, or against, company leaders if an employee files a claim/lawsuit. Unit 2: Effectively Dealing with Disruptors & Difficult Employees How to stop bad employee behavior before it gets out of hand. How to use company policies & work rules to set employee boundaries. How to effectively deal with workplace gossip, blame, narcissistic behavior, and passive-aggressive workers. Easy to learn skills, techniques & guidelines for successfully managing and addressing the most difficult employee personalities. Unit 3: Preventing Employee Threats & Threatening Behavior What constitutes threatening behavior in the workplace (implicit & explicit words/actions, open racial/religious prejudice, bullying, etc.). How to detect and address threatening behavior (against management or between co-workers). When to get HR and/or law enforcement involved. Properly documenting threatening incidents. Unit 4: Avoiding Complaints of Harassment, Retaliation & Unfair Treatment Do’s & Don’ts for effectively handling employee complaints & dealing with HR investigations. Liability issues for harassment & hostile work environment by supervisors/managers. Inappropriate work relationships that can create personal & legal issues for company leaders. Interpersonal skills that promote good leadership in today’s hectic legal-prone work environment. Optimizing Performance and Employee Success Unit 1: Define and Communicate Job Expectations Identify, create, and communicate job expectations. Collaborate with employees on job expectations. Connect employee behaviors to job performance. Describe performance expectations. Unit 2: Employee Engagement and Performance Management Apply tools and techniques for employee buy-in and commitment. Define intrinsic and extrinsic motivation. Lead employees to take ownership of their own performance. Gain employee ownership and commitment. Unit 3: Documentation and the Performance Review Process Develop coaching skills. Practice giving performance feedback. Describe job performance using behavioral terms. Identify key aspect to include in the performance review. Unit 4: Create a High-Performance Team Culture Identify the vision for your team culture. Evaluate the behaviors that undermine your team culture. Evaluate the behaviors that support your team culture. Create a sustainable team culture for the future.