Workplace Communication: Management in the 21st Century (Online at your own pace)
Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career.
Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ
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Class details: |
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| Management in the 21st Century | ||
Unit 1: Principles of collaboration in management
Emotions, self-mastery and collaboration Redirecting teams and group collaboration Conflict management and facilitation |
Unit 2: Relationship building
Renegotiating failed relationships Managing collaborative potentials |
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Unit 3: Strategies to tap into group collaborative potential
Responsible communication Managing collaboration for performance |
Unit 4: Your action plan for collaborative management
Identify and utilize collaborative resources Creating a collaborative management action plan |
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William A Draves
William A. Draves, CAE, is a chief executive officer of his organization, a Certified Association Executive, leader in his field, and acclaimed futurist.
In 2000 he and his colleague, Julie Coates, laid out nine shifts that would happen by 2020, in their book Nine Shift: Work, life and education in the 21st Century.
The BBC flew their global business reporter from China to their home to interview them for a half-hour program that aired worldwide to millions.
Draves has been in management and leadership positions in a variety of work and volunteer situations. He has taught online for over twenty years, including teaching at the graduate level. With a particular interest in mentoring young people, he teaches a variety of leadership courses. He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media. Draves has spoken around the world, including Japan, Russia, Australia, Germany, Slovenia, Mexico, England and throughout Canada and the U.S. His TED talk has been heard by thousands
Sally Klauss
Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.
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Instructors:
- William A Draves
- Sally Klauss
| Date | Time | Location |
|---|---|---|
| Mon, May 4th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, May 5th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, May 6th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, May 7th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, May 8th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, May 9th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, May 10th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, May 11th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, May 12th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, May 13th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, May 14th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, May 15th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, May 16th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, May 17th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, May 18th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, May 19th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, May 20th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, May 21st 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, May 22nd 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, May 23rd 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, May 24th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, May 25th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, May 26th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, May 27th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, May 28th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, May 29th 2026 | 12:01 AM - 11:59 PM | Online |
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Instructors:
- William A Draves
- Sally Klauss
| Date | Time | Location |
|---|---|---|
| Mon, Jul 6th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Jul 7th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Jul 8th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Jul 9th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Jul 10th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Jul 11th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Jul 12th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Jul 13th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Jul 14th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Jul 15th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Jul 16th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Jul 17th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Jul 18th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Jul 19th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Jul 20th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Jul 21st 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Jul 22nd 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Jul 23rd 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Jul 24th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Jul 25th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Jul 26th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Jul 27th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Jul 28th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Jul 29th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Jul 30th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Jul 31st 2026 | 12:01 AM - 11:59 PM | Online |
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Online registration is overInstructors:
- William A Draves
- Sally Klauss
| Date | Time | Location |
|---|---|---|
| Mon, Mar 2nd 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Mar 3rd 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Mar 4th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Mar 5th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Mar 6th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Mar 7th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Mar 8th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Mar 9th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Mar 10th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Mar 11th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Mar 12th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Mar 13th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Mar 14th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Mar 15th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Mar 16th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Mar 17th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Mar 18th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Mar 19th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Mar 20th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Mar 21st 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Mar 22nd 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Mar 23rd 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Mar 24th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Mar 25th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Mar 26th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Mar 27th 2026 | 12:01 AM - 11:59 PM | Online |
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Instructors:
- William A Draves
- Sally Klauss
| Date | Time | Location |
|---|---|---|
| Mon, Oct 5th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Oct 6th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Oct 7th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Oct 8th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Oct 9th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Oct 10th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Oct 11th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Oct 12th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Oct 13th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Oct 14th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Oct 15th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Oct 16th 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Oct 17th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Oct 18th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Oct 19th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Oct 20th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Oct 21st 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Oct 22nd 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Oct 23rd 2026 | 12:01 AM - 11:59 PM | Online |
| Sat, Oct 24th 2026 | 12:01 AM - 11:59 PM | Online |
| Sun, Oct 25th 2026 | 12:01 AM - 11:59 PM | Online |
| Mon, Oct 26th 2026 | 12:01 AM - 11:59 PM | Online |
| Tue, Oct 27th 2026 | 12:01 AM - 11:59 PM | Online |
| Wed, Oct 28th 2026 | 12:01 AM - 11:59 PM | Online |
| Thu, Oct 29th 2026 | 12:01 AM - 11:59 PM | Online |
| Fri, Oct 30th 2026 | 12:01 AM - 11:59 PM | Online |