Certificate in Customer Service (Online at your own pace)
In today's business world, customer service plays a crucial role in every organization's success. As technology advances, the need for human interaction with customers becomes even more critical. Whether it's retaining customers, serving your audience, or converting potential inquiries into sales, good customer service is now essential. Improve your customer service skills to advance your career, enhance productivity, and contribute to your organization's success. Discover exceptional techniques for customer service that are not found anywhere else.
Courses (click link for course details):
- Keys to Customer Service
-
Extraordinary Customer Service
Courses are online and asynchronous, meaning students may login to the classroom anytime during the course session, day or night, 24/7. For more information, go to our Online Professional Development Certificates & Courses FAQ
Class details
| Keys to Customer Service | ||
Unit 1:
Longevity and Loyalty Cost of a Lost Customer Engage Your Customer |
Unit 2:
Active Listening Avoid Improper Listening The Power of Feedback |
|
Unit 3:
Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service |
Unit 4:
Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs |
|
| Extraordinary Customer Service | ||
Unit 1: Understanding your customer
Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of |
Unit 2: Setting customer expectations
Developing internal customer targets How to easily exceed your customers' expectations |
|
Unit 3: Developing effective processes
Re-engineering your process Ways to give the best information Handling complaints |
Unit 4: Making customer service extraordinary
Telling the world how great you are Having fun |
Greg Marsello
Instructor
Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.
Nanette Sanders-Cobb
Instructor
Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members.
Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.
Past Options
OE-21150d-ugc
Online registration is overInstructors:
- Greg Marsello
- Nanette Sanders-Cobb
| Date | Time | Location |
|---|---|---|
| Tue, Sep 2nd 2025 | 12:01 - 11:59 AM | Online |
| Wed, Sep 3rd 2025 | 12:01 - 11:59 AM | Online |
| Thu, Sep 4th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Sep 5th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Sep 6th 2025 | 12:01 - 11:59 AM | Online |
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| Wed, Sep 10th 2025 | 12:01 - 11:59 AM | Online |
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| Fri, Sep 12th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Sep 13th 2025 | 12:01 - 11:59 AM | Online |
| Sun, Sep 14th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Sep 15th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Sep 16th 2025 | 12:01 - 11:59 AM | Online |
| Wed, Sep 17th 2025 | 12:01 - 11:59 AM | Online |
| Thu, Sep 18th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Sep 19th 2025 | 12:01 - 11:59 AM | Online |
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| Sun, Oct 12th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Oct 13th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Oct 14th 2025 | 12:01 - 11:59 AM | Online |
| Wed, Oct 15th 2025 | 12:01 - 11:59 AM | Online |
| Thu, Oct 16th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Oct 17th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Oct 18th 2025 | 12:01 - 11:59 AM | Online |
| Sun, Oct 19th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Oct 20th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Oct 21st 2025 | 12:01 - 11:59 AM | Online |
| Wed, Oct 22nd 2025 | 12:01 - 11:59 AM | Online |
| Thu, Oct 23rd 2025 | 12:01 - 11:59 AM | Online |
| Fri, Oct 24th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Oct 25th 2025 | 12:01 - 11:59 AM | Online |
| Sun, Oct 26th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Oct 27th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Oct 28th 2025 | 12:01 - 11:59 AM | Online |
| Wed, Oct 29th 2025 | 12:01 - 11:59 AM | Online |
| Thu, Oct 30th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Oct 31st 2025 | 12:01 - 11:59 AM | Online |
OE-21150b-ugc
Online registration is overInstructors:
- Greg Marsello
- Nanette Sanders-Cobb
| Date | Time | Location |
|---|---|---|
| Mon, Apr 7th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Apr 8th 2025 | 12:01 - 11:59 AM | Online |
| Wed, Apr 9th 2025 | 12:01 - 11:59 AM | Online |
| Thu, Apr 10th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Apr 11th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Apr 12th 2025 | 12:01 - 11:59 AM | Online |
| Sun, Apr 13th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Apr 14th 2025 | 12:01 - 11:59 AM | Online |
| Tue, Apr 15th 2025 | 12:01 - 11:59 AM | Online |
| Wed, Apr 16th 2025 | 12:01 - 11:59 AM | Online |
| Thu, Apr 17th 2025 | 12:01 - 11:59 AM | Online |
| Fri, Apr 18th 2025 | 12:01 - 11:59 AM | Online |
| Sat, Apr 19th 2025 | 12:01 - 11:59 AM | Online |
| Sun, Apr 20th 2025 | 12:01 - 11:59 AM | Online |
| Mon, Apr 21st 2025 | 12:01 - 11:59 AM | Online |
| Tue, Apr 22nd 2025 | 12:01 - 11:59 AM | Online |
| Wed, Apr 23rd 2025 | 12:01 - 11:59 AM | Online |
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| Fri, Apr 25th 2025 | 12:01 - 11:59 AM | Online |
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| Sun, Apr 27th 2025 | 12:01 - 11:59 AM | Online |
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| Sat, May 3rd 2025 | 12:01 - 11:59 AM | Online |
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| Tue, May 27th 2025 | 12:01 - 11:59 AM | Online |
| Wed, May 28th 2025 | 12:01 - 11:59 AM | Online |
| Thu, May 29th 2025 | 12:01 - 11:59 AM | Online |
| Fri, May 30th 2025 | 12:01 - 11:59 AM | Online |
